Shipping policy
At Saei Jewelry, we are committed to delivering your jewelry with care and efficiency. Please review our shipping policy below for important details on order processing, delivery times, and shipping fees.
1. Order Processing Time
- Orders are typically processed within 3-5 business days (Monday–Friday, excluding public holidays).
- You will receive a confirmation email once your order is successfully placed.
- Once shipped, you will receive a tracking number to monitor your order’s progress.
2. Shipping Locations
We currently offer shipping to most countries worldwide, including the United States, Canada, Europe, South America, Australia, and Asia. If your country is not listed at checkout, please contact us at info@saeijewelry.com.
3. Estimated Delivery Times
We ship orders from China, and estimated delivery times vary depending on your location:
| Region | Estimated Delivery Time |
|---|---|
| United States | 10-15 business days |
| Canada | 8-12 business days |
| United Kingdom | 7-10 business days |
| Europe | 7-10 business days |
| Australia & NZ | 7-10 business days |
| Asia | 6-9 business days |
| Rest of the World | 7-10 business days |
Note: Delivery times are estimated and may vary due to customs delays, weather conditions, or other unforeseen circumstances.
4. Shipping Costs
- Standard Shipping: FREE for orders over $120 (or equivalent in your currency).
- For orders below $120, standard shipping rates apply and will be calculated at checkout.
- Expedited shipping options may be available at checkout for an additional fee.
5. Order Tracking
- Once your order is shipped, you will receive a tracking number via email.
- You can track your order directly on our website or through the courier’s tracking system.
6. Customs & Import Duties
- International orders may be subject to customs fees, duties, or taxes imposed by your country’s customs office.
- These fees are not included in our prices and must be paid by the customer upon arrival.
- Saei is not responsible for any customs delays or additional charges.
7. Shipping Issues & Lost Packages
- If your package is delayed, please allow extra time before contacting us, as international shipping times can vary.
- If your package is lost in transit, please contact us at info@saeijewelry.com, and we will assist you in resolving the issue.
- Saei is not responsible for lost or stolen packages after they are marked as "delivered" by the carrier.
8. Changes & Address Errors
- Please ensure your shipping address is correct before placing your order.
- If you need to change your address after placing an order, please contact us within 12 hours of purchase.
- Saei is not responsible for orders shipped to an incorrect address provided by the customer.
9. Holiday & Peak Season Shipping
- During peak shopping seasons (e.g., Christmas, Black Friday, Chinese New Year), processing and delivery times may be longer due to high demand.
- We recommend ordering early to ensure timely delivery.
10. Contact Us
If you have any questions or need further assistance, feel free to reach out to us:
📧 Email: info@saeijewelry.com